Will an associate come to install the rig for me?
No, but all rigs come pre-configured and only require a simple plug in process. Instructions will be emailed along with the shipping information.
Damaged during transit/return
If your rig was damaged during transit we will need you to send in a picture to Customer Support of what the rig looked like when you received it. In addition, we will need you to fill out the following form: https://goo.gl/forms/dcZFsuNHZ2axA6w23 ...
I wasn't there to sign for my rig
If you were not available to sign for your rig, you should have received a note from the shipping provider that offers you options to receive your package. If you did not receive a note, please send us your order number so we can confirm with the ...
If the rig is pre-ordered, when will I receive it?
You will receive your rig prior to the blockchain configuration being completed. This will give you time to set up your rig for mining. Important to note, that the Kala mining rig will not be mining Kala until the Kala blockchain is complete.
My rig was damaged after it was set up
Unfortunately, we are not liable for damages once you have completed setting up the Kala Rig. If you can describe how the rig was damaged, we’d love to give suggestions to help you.
Kala Rig Set up!
Below is a link that will walk you through the Kala rig set up process: https://www.youtube.com/watch?v=OZm4qPWEVGI&index=3&list=PLLSyrNREhmwF6lW2HfP8F8yI_7ukjN0nr&t=3s If a portion of this video is unclear, or if you have further questions, please ...