What happens if the rig is damaged during transit?
We will pay for the return and send a new one.
Damaged during transit/return
If your rig was damaged during transit we will need you to send in a picture to Customer Support of what the rig looked like when you received it. In addition, we will need you to fill out the following form: https://goo.gl/forms/dcZFsuNHZ2axA6w23 ...
My rig was damaged after it was set up
Unfortunately, we are not liable for damages once you have completed setting up the Kala Rig. If you can describe how the rig was damaged, we’d love to give suggestions to help you.
I wasn't there to sign for my rig
If you were not available to sign for your rig, you should have received a note from the shipping provider that offers you options to receive your package. If you did not receive a note, please send us your order number so we can confirm with the ...
Kala Rig Set up!
Below is a link that will walk you through the Kala rig set up process: https://www.youtube.com/watch?v=OZm4qPWEVGI&index=3&list=PLLSyrNREhmwF6lW2HfP8F8yI_7ukjN0nr&t=3s If a portion of this video is unclear, or if you have further questions, please ...
What happens when the electricity is down in my home for some reason?
The rig will not be mining if there is no electricity available, and therefore will not produce any Kala.