My rig was damaged after it was set up

My rig was damaged after it was set up

Unfortunately, we are not liable for damages once you have completed setting up the Kala Rig. If you can describe how the rig was damaged, we’d love to give suggestions to help you.

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      If your rig was damaged during transit we will need you to send in a picture to Customer Support of what the rig looked like when you received it. In addition, we will need you to fill out the following form: https://goo.gl/forms/dcZFsuNHZ2axA6w23  ...
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    • What happens if the rig is damaged during transit?

      We will pay for the return and send a new one.