Damaged during transit/return
If your rig was damaged during transit we will need you to send in a picture to Customer Support of what the rig looked like when you received it.
In addition, we will need you to fill out the following form: https://goo.gl/forms/dcZFsuNHZ2axA6w23
Once we review this information we will reach out to you to send the rig back to us. Unfortunately, customers will need to pay for the shipping cost for return. Once we receive it, we will send you a replacement and cover the shipping cost of sending that replacement to you.
My rig was damaged after it was set up
Unfortunately, we are not liable for damages once you have completed setting up the Kala Rig. If you can describe how the rig was damaged, we’d love to give suggestions to help you.
What happens if the rig is damaged during transit?
We will pay for the return and send a new one.
I wasn't there to sign for my rig
If you were not available to sign for your rig, you should have received a note from the shipping provider that offers you options to receive your package. If you did not receive a note, please send us your order number so we can confirm with the ...
Do I need to clean it?
You do not necessarily need to clean it, but it would be a good idea to keep it in a clean, dry area. If your mining rig shows signs of dust, it is recommended that you use a blower to clean of the dust. Remember to turn off the mining rig whenever ...
Kala Rig Set up!
Below is a link that will walk you through the Kala rig set up process: https://www.youtube.com/watch?v=OZm4qPWEVGI&index=3&list=PLLSyrNREhmwF6lW2HfP8F8yI_7ukjN0nr&t=3s If a portion of this video is unclear, or if you have further questions, please ...